California’s Pasadena Unified School District (USD) enrolls 18,000 students at 32 sites covering three city municipalities spread over 36 square miles. The district used non-HP managed print services and was dissatisfied. Slow response times  generated user complaints that often escalated to district staff.

In addition, instead of repairing printers, the vendor habitually recommended purchasing new devices at additional cost. Pasadena changed all that with a move to HP Managed Print Services (MPS) through HP Partner SupplyMaster.

SupplyMaster, an HP Managed Print Partner, provides K-12 schools and other public sector customers with 50,000+ technology and office products via a network of over 60 nationwide distributors—with next-day delivery available for most orders. SupplyMaster offers both traditional transactional purchases and new managed print options for those customers seeking complete fleet management. These programs pair school districts with HP for toner fulfillment and installation, same day maintenance (as quick as 2 hours), and a manageable cost per page approach for budget-conscious education customers.