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Business value of ServiceNow HR service delivery

The state of work today is more complex than ever. Businesses are facing significant economic headwinds and challenges. As a result, leaders must adapt their operations to drive future market advantages. Now is the time for organizations to start digitally connecting their people, processes, and systems through a unified platform. 

The goal is to make it easier for all employees to get what they need, when they need it, by delivering an exceptional employee experience. 

Top 4 issues: 

  • Having multiple department channels is not beneficial for organizations. 
  • Services teams work in silos, adding extra time to workflows. 
  • Cases turn into emails when other departments need to get involved. 
  • When performance starts slipping, teams don’t have the information they need to hold the appropriate people accountable.