Customer Operations for Dummies

Work email *

First Name *

Last Name *

Job Title *

Company Name *

Phone *

City *

Zip/Postcode *

Country *

Company Size *

Industry *

What customer service solution are you using today? *

What are some of the challenges you’re facing with your customer service solution? (Select all
that apply) *

Disconnected systems or data silos

People/team silos

Too many manual processes

KPIs are not being met consistently

High costs

Agent productivity

Managing a remote workforce

Lack of visibility to key metrics or analytics

If other, please specify

Which of these initiatives are you planning within the next 12 months? (Select all that apply) *

Internal process improvement

Front-end engagement channels

Customer service tools and technologies

Organizational alignment

Customer service agent training

If other, please specify

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